Delivery times can vary depending on your location and the specific products you’ve ordered. Generally, here’s what you can expect:

• Laptops and Custom PCs: Typically delivered within 5-7 business days.
• Printers: Usually delivered within 3-5 business days.
• Batteries: Often delivered within 2-4 business days.

For more precise delivery estimates, please refer to the shipping options available at checkout. Once your order is processed, you’ll receive a confirmation email with a tracking number so you can monitor its progress.

After you place an order, the following steps will take place:

1. Order Confirmation: You’ll receive an order confirmation email within a few minutes. This email will include your order number, details of the items purchased, and an estimated delivery date.

2. Order Processing: Our team will review and process your order. This involves verifying payment, checking inventory, and preparing your items for shipment. Processing typically takes 1-2 business days.

3. Shipping Preparation: Once your order is processed, it will be packed and labeled for shipping. You will receive a shipping confirmation email with a tracking number so you can monitor your order’s progress.

4. Delivery: Your order will be handed over to our shipping partner. Delivery times vary depending on the shipping method selected and your location. You can track your shipment using the tracking number provided.

5. Delivery Confirmation: When your order is delivered, you’ll receive a delivery confirmation email (if available) to let you know your items have arrived.

6. Customer Support: If you encounter any issues or have questions about your order at any stage, our customer support team is available to assist you. You can reach us via email, phone, or through our website’s live chat.

Yes, you will receive an invoice for your order. Here’s what you need to know:

1. Email Invoice: After your order is confirmed and processed, an invoice will be sent to the email address you provided during checkout. This invoice will include a detailed breakdown of your purchase, including item descriptions, quantities, prices, taxes, and any shipping fees.

2. Printable Copy: You can also download and print a copy of your invoice from your account on our website. Simply log in to your account, go to the “Order History” section, and select the order you want to view.

3. Physical Invoice: For most orders, a physical copy of the invoice is included in the package with your items.

If you don’t receive your invoice or need a duplicate copy, please contact our customer support team, and we’ll be happy to assist you.

Yes, refunds are possible under certain conditions. Here’s what you need to know:

1. Refund Eligibility: You may be eligible for a refund if:

   • The product is defective or damaged upon arrival.
   • The product does not match the description or specifications provided.
   • You return the product within our specified return period.

2. Return Period: We accept returns for most products within [insert number of days, e.g., 30 days] from the date of delivery. Please ensure the item is unused, in its original packaging, and accompanied by a receipt or proof of purchase.

3. Refund Process:

   • Initiate Return: To request a refund, start by initiating a return through our website or contacting our customer support team for assistance.
   • Return Shipping: You may be responsible for return shipping costs unless the return is due to an error on our part or a defective product.
   • Refund Issuance: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used at checkout.

4. Non-Refundable Items: Some items, such as custom-built PCs or opened software, may not be eligible for a refund. Please check our return policy for details on specific items.

5. Contact Us: If you have any questions or need assistance with the refund process, please reach out to our customer support team, and we’ll be happy to help.

Delivery charges for orders vary based on size, weight, and destination, and are calculated at checkout. We offer free standard delivery on orders over  Rs.25000 within all over nepal, and you can choose from various delivery options including expedited and next-day services, which will be shown along with their costs at checkout. International orders may incur additional charges, and all applicable taxes and fees are separate from delivery costs. Once your order is dispatched, you’ll receive a tracking number to monitor its progress. If you have any concerns about delivery charges or need to update your address, please contact our customer service team for assistance.

Package tracking allows you to monitor the journey of your shipment from dispatch to delivery using a unique tracking number. Once your order is shipped, you’ll receive this number via email or SMS, which you can use on our website or the courier’s site to view real-time updates, estimated delivery times, and current location. If you encounter any issues or discrepancies with the tracking information, our customer service team is available to assist you.

You can request to change or cancel your order within 1 hour of placing it, provided it hasn’t been processed or shipped yet. To make a change or cancellation, please contact our customer service team as soon as possible. Once your order is in processing or has been dispatched, we may not be able to accommodate changes or cancellations. If you need to make adjustments after the order has been shipped, you may need to return the items following our return policy.